Terms of Service

Last updated: 31 March 2026

Overview

This website is operated by Onlan. By visiting our site and/or purchasing from us, you agree to be bound by the following terms and conditions.

Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least 18 years of age, or have the consent of a parent or guardian.

You may not use our products for any illegal or unauthorised purpose. You must not violate any laws in your jurisdiction when using our service.

Products and Pricing

All prices are displayed in British Pounds (GBP) and include VAT for UK customers.

We reserve the right to modify prices at any time without prior notice. We are not liable if information on the site is inaccurate, incomplete, or not current.

All products are subject to availability. We reserve the right to limit quantities.

Product Descriptions

We make every effort to display colours and images of our products as accurately as possible. However, we cannot guarantee that your monitor's display of any colour will be accurate. Natural gemstones vary in colour, pattern, and appearance — this is a characteristic of genuine, untreated stones, not a defect.

Accuracy of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only.

Payments

We accept payments via Shopify Payments (Visa, Mastercard, American Express, Apple Pay, Google Pay) and PayPal. All transactions are processed securely. We do not store your payment card details.

Shipping and Delivery

Please refer to our Shipping Policy for delivery times and costs.

Returns and Refunds

Please refer to our Return Policy for information about returns, exchanges, and refunds.

Intellectual Property

All content on this site — including text, images, logos, and designs — is the property of Onlan and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any content without our written permission.

Limitation of Liability

Onlan shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We reserve the right to update or modify these terms at any time. Changes are effective immediately upon posting to the website.

Contact Us

If you have questions about these terms, contact us at:
Email: hello@onlan.co
Address: Onlan, London, United Kingdom