Return Policy
Returns & Exchanges
We want you to love your Onlan piece. If it’s not quite right, we’re here to help.
14-Day Returns
You have 14 days from delivery to request a return for a full refund, in accordance with UK consumer law.
Conditions
- Item must be unworn and in original condition
- Original packaging must be included
- Custom or personalised items are final sale
How to Return
- Email us at hello@onlan.co with your order number
- We’ll provide a return address and instructions
- Refund is processed within 5 business days of receiving the item
Exchanges
Want a different size or style? Contact us and we’ll arrange an exchange at no extra cost.