Privacy Policy

Last updated: 31 March 2026

Onlan ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit onlan.co or make a purchase.

Information We Collect

When you browse: We automatically collect your IP address, browser type, operating system, referring URLs, and pages visited using cookies and similar technologies.

When you purchase: We collect your name, email address, shipping address, billing address, and payment information (processed securely by Shopify Payments and/or PayPal — we never store your card details).

When you subscribe: We collect your email address for our newsletter.

How We Use Your Information

To process and fulfil your orders
To communicate with you about your order (confirmation, shipping updates)
To send marketing emails (only with your consent — you can unsubscribe at any time)
To improve our website and customer experience
To comply with legal obligations

Sharing Your Information

We share your information only with:

Shopify — our e-commerce platform (processes payments and hosts our store)
Shipping carriers — to deliver your order (Royal Mail, DHL, etc.)
Payment processors — Shopify Payments, PayPal
Analytics providers — Google Analytics (anonymised data)

We never sell your personal information to third parties.

Cookies

We use cookies to:

Remember your shopping cart
Understand how visitors use our site (analytics)
Deliver relevant advertising

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to processing of your data
Request data portability
Withdraw consent at any time

To exercise any of these rights, email us at hello@onlan.co.

Data Retention

We retain your order information for as long as necessary to fulfil our legal and business obligations (typically 6 years for tax records). You can request deletion of your account data at any time.

Security

Your data is protected by Shopify's enterprise-grade security infrastructure, including SSL encryption for all data transmitted between your browser and our servers.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

Contact Us

If you have questions about this privacy policy or your personal data, contact us at:
Email: hello@onlan.co
Address: Onlan, London, United Kingdom