FAQ
Frequently Asked Questions
About Our Stones
Are your gemstones real?
Yes, always. Every stone we sell is 100% natural and untreated. We never use dyed, synthetic, or polymer-treated materials.
What is Hetian Jade?
Hetian Jade (also called Nephrite) is one of the most prized gemstones in Asian culture, valued for over 5,000 years. Known for its smooth texture and subtle lustre, it comes in shades of green, white, blue, and caramel.
Are your pearls real?
Yes. We use genuine freshwater pearls — each one unique in shape and lustre.
About Orders
How long does shipping take?
UK delivery typically takes 7–12 business days. See our Shipping Policy for full details.
Is shipping really free?
Yes. Free shipping on every order, worldwide. No minimum purchase.
Can I track my order?
Yes. You’ll receive a tracking number via email once your order ships.
About Care
How should I care for my jewellery?
- Remove before swimming, bathing, or exercising
- Avoid contact with perfume, lotion, and chemicals
- Store in a cool, dry place — ideally in the pouch provided
- Gently wipe with a soft cloth to maintain lustre
About Returns
What is your return policy?
14-day returns from date of delivery. See our Returns Policy for details.
How do I start a return?
Email hello@onlan.co with your order number.